ADSL is an acronym for Asymmetrical Digital Subscriber Line. ADSL is a new technology that allows information to be transmitted on a telephone line at very high speeds. ADSL serves as a replacement for dial-up Internet access services.

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With speeds of up to 6 megabits per second, you can experience the Internet as you've always imagined it. You'll be able to blaze through high-bandwidth, graphics-intensive sites, watch live video broadcasts on your PC, or download the biggest browser update in minutes instead of hours.

But there's a lot more to the service than speed:

• The dedicated, "always on" connection means no more waiting and no more busy signals. You'll never need to dial in again.
• Our secure, dedicated bandwidth guarantees you won't be sharing the service with your neighbors.
• Our authorized Nucleus representatives will professionally install the service.
• Your Nucleus account gives you email addresses and homepage space for the whole family or business.
• For our business clients, receive a credit towards Web Hosting with Nucleus when you sign up for a DSL account. (Maximum one credit per web site for each connection)

Nucleus provides great customer service and technical support--everything you expect from a market leader in Internet access.

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Nucleus is delivering a number of advanced new services to enhance your Internet experience. These next-generation technologies (such as ADSL) offer greatly-improved speeds over traditional analog Internet connections so you can quickly access high-bandwidth applications and content.

Nucleus High Speed Internet Service provides a complete package for using the Internet at very high speeds. The package includes an Internet access account with email addresses and member IDs, and a high-speed ADSL line for connecting to the Internet.

The current modem that Nucleus is issuing is the Ovislink model OV303r2. If you purchase this modem from anyone other than Nucleus, it must to be programmed by one of our technicians. This will allow us to communicate with the modem and better troubleshoot any issues that may arise. Other modems that are currently supported include:

• 3com ADSL Modem
• D-Link 300i
• Linksys ADSLME3
• Comtrend CT-5621 ADSL2
• Comtrend CT-5071 ADSL2
• Comtrend CT-5071T ADSL2
• Speed Touch 516

No. There are no limits on time online. You can stay connected 24 hours a day, seven days a week.

No. Because this is a dedicated service from your home or business to Nucleus, you will never receive a busy signal.

ADSL hardware and equipment is not included as part of our basic package. You can either rent the equipment for an additional charge, purchase the equipment out right, or using your existing ADSL modem*, please contact an account representative for more information.

* Your ADSL modem must be a Nucleus approved modem to work with our service

DSL technology is depended on cable length from your home or business to the Telus Central Office. The longer the cable, the slower speed you will receive.

No special software is required for your high speed access. Most operating systems such as Windows 95/98 include everything you will require.

Nucleus has used numerous DSL modems since first offering DSL service. At the present time Nucleus is using D-Link 300i, 3Com HomeConnect, & Linksys ME3 DSL modems.

Possibly. As long as the modem is approved by Nucleus, you may be able to use your DSL modem. Please contact Nucleus for more information.

No. The only thing required is at least one telephone line. The High Speed Internet connection rides on the same phone line you use now.

No. As these are digital services provided by the phone company, we can not utilize these lines.

No. Nucleus High Speed Internet rides above your current telephone line and is invisible to anyone calling from your line or into your line. You will never receive a busy signal when using the Internet.

Yes and No. A minimum one-year contract will be required for any Business type of High Speed Internet access service. Personal and Business Lite DSL accounts do not require a contract.

All High Speed Internet access services from Nucleus do include IP's. The number of IP's given is depended on the service you purchase. Please see the DSL comparison chart for more information.

Yes. Wherever you would like Nucleus to install High Speed Internet access, this will require access to free pair of telephone wire. Nucleus can make arrangements for this at an additional cost.

Yes. Please contact the Nucleus DSL department for more information. You can contact us directly at 1-888-NUCLEUS.

Yes. Just as it is now with your dial-up account you will receive 5MB of web space for personal or business use.

Yes. Everything except the way in which you connect will stay the same.

Yes. How many PC's depend on the service you purchase.

The install fee only covers the installation of one personal computer onto our High Speed Internet service. Other PC's can be hooked up for an additional fee. Please call for more exact pricing.

Yes and No. The service requires that the High Speed Internet access line be in the same room as the computer. On initial installation this was done. To move from one room to the other, this will require Nucleus to come and move this line to the other room. A spare set of telephone wires is also required to be in the room you would like to move the service to.

Yes. You can purchase as many mailboxes as you would like. Please call for current pricing.

The home and business lite packages do NOT allow users to run servers. You must purchase one of Nucleus' Full Business DSL packages if you would like to run servers.

Yes. Telephone and email technical support is still provided to you for all your Internet questions.

Yes. However Nucleus does not install or give technical support for these operating systems.

Yes. Nucleus provides all High Speed Internet users with a normal 56K or slower speed dial-up account. You will be able to use the Internet from any location you wish.